Q. Are you wholesaler or retailer ?

A. We are manufacturer, wholesaler, exporter and supplier offer the best quality of products along with best prices compare to a market. We also provide our products at a low minimum order quantity to Small Shop owners.

 

Q. Which Shipping Company do you use for ship ?

A. We use FedEx, DHL, UPS, and TNT for all Destinations. We have three types of shipping services Fast, Good & Cheap. As well we do sea freight & Air Cargo. We ship to every corner of the world.

Q. What payment methods we accepts?

A. PayPal & Bank Wire Transfer (T.T) or As per Buyer.For Large Order Payment We always use Bank Transfer.

Q. When you will have to pay ?

A. Once you place an order we will reply to you as soon as possible with your purchase order invoice. you have to pay after order Confirmation. Generally, you will have to pay 50% Payment in advance and remaining Payment before the shipment process.

Q. Which information you will have to provide at order placement time ?

A. You will have to provide Physical Address & Zip Code for shipping. And you will have to provide your contact number.

Q. How long will it take for my items to arrive ?

A. Shipping times vary from product-to-product; based on demand and shipping location.

We ship to ALL COUNTRIES worldwide! 

United States of America → Minimum 7 – Maximum 14 Days

Canada → Minimum 7 – Maximum 15 Days

Countries in Europe → Minimum 7 – Maximum 15 Days

Countries in Asia → Minimum 7 – Maximum 15 Days

Countries in Africa → Minimum 7 – Maximum 19 Days

Australia & New Zealand → Minimum 7 – Maximum 19 Days

Q. Where can I place an order from ?

A. You can place an order from any country, we ship Worldwide.

Q. Which currency will I be charged in ?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I (the customer) have to pay Import Duties & Taxes ?

A. For most countries, you will not have to pay Import Duties & Taxes, but it depends where you are located and if you order more than the limitation of your country’s import value .

How do you Ship ?

We Use Variety Of Express Mail Service Including EMS, DHL, FEDEX & TNT etc as well we do Sea Freight & Air Cargo to our local Airport or seaport.We will select lowest cost and most reliable service to your location. We can even ship in your our Company Account.We ship to every corner of the world.

What is you minimum order amount ?

Our Minimum Ordering Amount is 250 USD. We accept payment in all Currency.

How to place an order ?

Just Add to Cart the desired product & fill the require quantity but not lesser then our MOQ & send to us. To view your Shopping click the View Cart. Within few hours you will be replied with Proforma Invoice along with shipping.You can even send the order in Email or attached Word/Excel File.

All your crystals and stones are natural ? & Ethically Sourced ?

Yes All Crystal And Stones on the Website Are 100% Natural. We do not Dye With chemical to enhance the colour of Stones. Our all crystals and stones are ethically sourced from various places around the world.

Do you wholesale or retail ?

We are Manufacturer,Wholesaler & Exporters offering the best wholesale prices along with Excellent Quality From India.

How to view new products ?

Moon Agate Exports keep on inventing new products/Designs to be ahead in competition & we keep our new products lock just for copy right theft.
To view our new products kindly register with us.

Turnaround Time / Order Processing

Once payment has been received, we will mention your order in our manufacturing queue. Although we always keep some items in our stock, most of our products are built per request. Therefore you will have to give us generally 1-4 weeks for order to be finished & shipped. We always shipped Most orders within 1-4 days, but in some situations such as high order volume or supplier delays (ex: for gemstones, crystals, or other ingredients we use) may cause the delay to be longer. We always work hard to provide you with your order in a timely manner in any case.

How to make a wholesale account ?

To make a wholesale account you will have to visit our wholesale page through this Link https://www.moonagate.com/wholesale/ 

After visiting a whole Sale page of our website you will have to fill up all the information and submit.

After you will submit an application for a wholesale account we will receive your application and we will give you an approval from our backend after the approval you will be able to see our Best special cheap wholesale prices of all items.